Overview
SAR Traders is committed to providing exceptional customer service. We understand that sometimes products may not meet your expectations, and we offer the following refund and return policy:
Eligibility for Refunds and Returns
- Unopened and Unused Products: Products must be unopened, unused, and in their original packaging to be eligible for a refund or return.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 15 days of receiving the item. We will arrange for a replacement or refund.
- Incorrect Items: If you receive an incorrect item, please contact us within [number] days of receiving the item. We will arrange for the correct item to be sent to you and the incorrect item to be returned.
Non-Returnable Items
- Perishable Products: Due to the nature of healthcare and skincare products, we cannot accept returns for perishable items, such as vitamins, supplements, and topicals.
- Customized Products: Products that have been customized or personalized are not eligible for returns.
Initiating a Refund or Return
- Contact Us: Please contact our customer support team within [number] days of receiving your order to initiate a refund or return.
- Provide Details: Provide your order number, the product(s) you wish to return, and the reason for your return.
- Return Authorization: We will provide you with a return authorization number (RA) and instructions on how to return the product(s).
- Shipping: You are responsible for the cost of shipping the returned product(s) unless the item is damaged or defective. We recommend using a trackable shipping method to ensure safe delivery.
Refund Processing
- Refund Timeframe: Once we receive the returned product(s) and verify that they meet the eligibility criteria, we will process your refund within 15 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exceptions
- Sale Items: Sale items are typically not eligible for returns or refunds.
- Limited-Time Offers: Products purchased during limited-time offers or promotions may have specific return restrictions.
Please note: This refund and return policy is subject to change. Please refer to the most recent version of this policy for the latest information.
If you have any questions or require further assistance, please contact our customer support team at info@sartraders.com or +92 334 4445762.